Process and Pricing

You can accept our email proposal by typing your signature and clicking a single button. Then we send you a confirmation email that includes a copy of the signed proposal.

We also call you within a business day to request a deposit. When we receive your deposit, we order all the products we need for your project.

When your new products arrive at our shop, we call you to schedule your work. We let you know which team members are coming, and when they'll arrive.

If your project doesn’t require new products, or if we already have them in stock, we’ll schedule your work as soon as we receive your signed proposal and deposit.

At the scheduled day and time, we arrive at your home to start your project. We'll begin by meeting with you to review the project plan, and to answer any last-minute questions you might have.

As our estimate will describe, we do custom work in your home.

Customization is one of our differentiators, and we deliver it on every project, whether it’s for heating, cooling, plumbing, or air quality services.

We do our best to shield your floors, furnishings, and other items in your house from the dust and dirt that HVAC and plumbing projects can generate. We also clean job-related messes at the end of each workday and at the end of the project. We strive to leave no trace (except for beautiful work!).

When we complete your project, we'll conduct a walkthrough with you. At this point we’ll review the work we’ve done, answer your questions, and show you how to use and care for your new or repaired products.

We remain available to you to service and maintain your products throughout their life.